Job Openings
Optician - $16-$22/hr
To Apply: Please Email Resume to patientcare@icarefamilyvision.com
OVERVIEW
iCare Family Vision is a new but rapidly growing eye clinic in St. Louis Park and we do things a little different here by focusing on quality of products and services instead of quantity of patients! Still with us so far? Great! Now the fun stuff…
We are looking for an energetic self-starter, that loves interacting with all types of people, and knows how to treat everyone they meet like family. The ideal candidate should have at least 1 year of optical experience, proficient with VSP/Eyemed claims, and has experience with electronic health records systems.
No late night or weekend hours required!
DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS
* Greet patients on a regular basis, check-in patients, and provide excellent patient care.
* Schedule patient’s appointments; actively work to reschedule as openings are established.
* Answer phones in regards to scheduling and patient questions.
* Verify/confirm patient appointments to decrease the number of no-shows
* Assists and educates patients with the selection of frames, lenses, and lens enhancements based on the patient’s prescription and specific needs.
* Processes eyeglasses, which includes pricing, measuring, collecting money, coding and documenting patient charts.
* Interact with insurance companies and vision plans to verify the patients’ coverage; efficiently solve claims/payment issues in a timely manner.
* Accurately prepare invoices and payment documents, as well as handle payments for patients' fees, co-pays, and optical purchases.
* Repairs and adjusts eyeglasses while ensuring patient satisfaction.
* Troubleshoot problems patients have with new glasses, be able problem solve glasses before scheduling patients for an rx check with the doctor.
* Maintains clean, organized and stocked eyeglass displays.
* Maintain overall cleanliness of the office, including sweeping, mopping, dusting, window cleaning, and disposing of trash.
* Perform patient pre-testing procedures and entry of results into EHR.
* Manages inventory of contact lenses, eyeglass frames, accessories, tools and office supplies.
* Verifying the prescription and the orders received from labs for glasses and contacts. Once verified as correct, notify the patient that their orders are ready for pick up.
* Follow HIPPA compliance regulations when dealing with patients and patient information.
* Adapt to changes in the optometric field and stay up to date on current technology, products, etc in the field.
* Attend continuing education courses.
* Other duties will be performed as assigned.
PERFORMANCE REQUIREMENTS: KNOWLEDGE, SKILLS AND ABILITY
Skills required of this position include:
* Ability to sell and service eyeglasses and contact lenses with a commitment to provide excellent customer service.
* Problem solving issues may involve patient comfort and satisfaction or dealing with irate or frustrated customers. Problems are resolved by making every effort to provide patient satisfaction while maintaining composure and offering appropriate assistance.
* Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served.
* Extremely efficient, organized and resourceful.
* Must be flexible and able to function well in a fast-paced environment with great interpersonal skills to deal with many personalities.
* Strong decision making skills.
* Shall be able to read, write, and speak English well enough to effectively communicate with patients and other staff members.
* Ability to learn and actively use Revolution EHR
EXPERIENCE REQUIREMENT
This position requires a minimum of 1 year in an optical dispensing position, with knowledge of optical testing procedures and a background in dispensing or contacts is preferred. ABOC preferred. Wages based on experience and certifications.
Should you desire to claim this esteemed role for yourself, we look forward to hearing from you!
ABOUT US
iCare Family Vision is a Family Owned and Operated Independent Eye Clinic located in St. Louis Park. At iCare Family Vision we believe that an eye doctor having strong family values leads to the best service possible. Our eye doctor strives to provide an exceptional, personalized eye care each and every one of our patients. In order to provide exceptional eye care, our eye doctor uses cutting-edge technology which enhances your eye care experience. Our eye doctor's goal is to provide you and your family with the most comprehensive eye care possible.
In our optical, we offer only the finest selection of frames, lenses, and contacts available. Our frame lines include styles from local designers as well as independent companies from around the world. Our fashion-forward inspired optical boutique comes alive with locally-sourced furnishings and display provide a unique backdrop for our incredible collection of high-quality, handcrafted eyewear from around the world.
We realize you have a choice in eye doctors and it is our goal to establish a long, trusting relationship with you, your family, and friends. For us, it is much more than taking care of your eyes and providing great eyewear. We want the privilege to get to know you, your family and your friends.
Job Type: Full-time
To Apply: Please Email Resume to patientcare@icarefamilyvision.com